Life or Death Emergencies involve serious illness, injury, or death in your immediate family that require you to travel within 24-48 hours to a foreign country that requires a passport. Customers must appear in person at a passport agency for emergency service with documentation of the emergency.
Please call the National Passport Information Center at 1-877-487-2778 (TTY/TDD 1-888-874-7793) to schedule an appointment at the nearest Passport Agency. Our automated appointment system is accessible every day, 24 hours a day. If the automated system cannot meet your needs, you can speak with a Customer Service Representative during business hours. Business hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. EST (except federal holidays).
If you are calling outside of business hours and cannot make an appointment that will meet your travel needs using the automated system, please call 202-647-4000.